I am Douglas Tarlow

According to the Times of London, “…within four days of the song going online, the gathering thunderclouds of bad PR caused United Airlines’ stock price to suffer a mid-flight stall, and it plunged by 10%, costing shareholders $180 million. Which, incidentally, would have bought Carroll more than 51,000 replacement guitars. (via Broken Guitar Has United Playing the Blues to the Tune of $180 Million | Design Reach | Fast Company)

This song is amazing. I downloaded it on iTunes to show my support. I think part of its appeal is that almost everyone has had to deal w/ poor customer support at one time or another.